Customer Delivery Engineer, NASA

About the role

Tiger Data, formerly Timescale, is a remote-first company that empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. As a Customer Delivery Engineer, you will work directly with our most strategic customers during critical moments such as migrations, performance tuning, schema design, and production rollout.

Responsibilities

• Deliver customer projects
• Implement migrations, data optimizations, and schema designs
• Scope and execute engagements with clear, measurable deliverables
• Fix complex technical problems
• Tune slow queries and configurations
• Write tactical fixes and scripts to unblock customers quickly
• Apply AI to accelerate engineering
• Use AI copilots to generate query rewrites and test optimizations
• Create reusable AI prompts and delivery playbooks
• Bridge architecture and reality
• Create customer-specific deployments
• Adapt TigerData features to real workloads
• Own technical success during project delivery
• Escalate to core Engineering only when there’s a product-level gap
• Capture and share knowledge
• Write playbooks, scripts, and internal guides
• Feed learnings back to Product and Engineering

Requirements

Deep hands-on experience with PostgreSQL, especially SQL tuning, performance optimization, and schema design

Fluent in SQL and Python (or similar scripting languages for data work)

Comfortable leading technical conversations with customers, especially under pressure

Loves using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem diagnosis

Communicate clearly and know how to explain tradeoffs to customers in high-stakes moments

Qualifications

Experience in Implementation Engineering, Integration Engineering, Solutions Engineering, Professional Services, or Technical Consulting is a plus

Skills

Familiarity with TimescaleDB

Benefits

Flexible PTO and comprehensive family leave

Fridays off in August

Stock options for long-term growth

Monthly WiFi stipend

Professional development and educational resources

Premium insurance options for you and your family (US-based employees)