Customer Solutions Manager, Aerospace and Satellite

About the role

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to commercial space, satellite, and aerospace companies navigating their cloud adoption and AI transformation journey — helping them translate ambitious space missions into measurable business outcomes through modern cloud solutions. As a Senior CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will guide customers through multi-year cloud adoption, migration, modernization, and AI transformation initiatives. You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights, or accelerating launch readiness with intelligent automation — and drive execution across AWS teams to deliver results. We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing, and building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented.

Responsibilities

• Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations
• Develop and execute cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns, or new service offerings — translating strategic initiatives into concrete, sequenced actions
• Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency — from intelligent satellite imagery processing to autonomous ground system operations agents
• Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams — including AWS Ground Station and aerospace-specific service teams
• Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy
• Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment — including agentic frameworks that can be replicated across space operators and launch providers

A day in the life

As a CSM on the AWS Aerospace & Satellite team, you are the customer trusted advisor, and will serve as the central connector between our space industry customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives, coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations — such as transitioning on-premises ground segment infrastructure to the cloud — lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning, intelligent Earth observation data pipelines, or generative AI copilots for mission operations — and manage go-live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of aerospace and satellite organizations, helping them move from AI curiosity to production-grade agentic systems.

About the team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our Aerospace & Satellite team partners with leading commercial space companies, satellite operators, launch providers, and aerospace innovators worldwide, helping them leverage cloud technology to scale their missions, reduce operational costs, and drive innovation. From processing petabytes of Earth observation data to powering next-generation ground systems and enabling AI-driven space operations, we believe that aerospace and satellite companies deserve world-class technology and strategic guidance to push the boundaries of what's possible — and we're committed to making that a reality.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience
• US Citizenship and ability to obtain and maintain an active TS/SCI security clearance

Preferred qualifications

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS certification, such as AWS Solutions Architect, or a similar cloud certification

Pay

USA, CO, Denver - 131,300.00 - 177,600.00 USD annually
USA, TX, Austin - 131,300.00 - 177,600.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Your Amazon package will also include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Learn more about our benefits at https://amazon.jobs/en/benefits.

Application deadline: Jul 22, 2026

This position requires 25% - 40% travel dependent on geo and time of year.

This response is AI-generated, for reference only.