Customer Data Analyst
Qureos · New York, United States · 5 days ago
Information TechnologyFull-time
Key Responsibilities
- Collect, clean, and analyze customer data from multiple sources.
- Identify customer behavior patterns, trends, and segmentation opportunities.
- Develop dashboards and reports to monitor key customer metrics.
- Measure customer satisfaction, retention, churn, and lifetime value.
- Collaborate with marketing, sales, and customer service teams to optimize customer engagement strategies.
- Perform statistical analysis to support business decisions.
- Ensure data accuracy, integrity, and compliance with data privacy regulations.
- Present insights and recommendations to stakeholders.
- Maintain and improve data processes.
- Monitor campaign performance and customer journey metrics.
- Automate recurring reports where possible.
Required Qualifications
- Bachelor's degree in Data Analytics, Statistics, Mathematics, Business, Computer Science, or a related field.
- 2+ years of experience in data analysis or business intelligence.
- Proficiency in SQL for data extraction and analysis.
- Experience with Excel, Power BI, Tableau, or Looker.
- Knowledge of Python or R for data analysis is preferred.
- Understanding of CRM systems such as Salesforce or HubSpot.
- Strong analytical, problem-solving, and communication skills.
Preferred Skills
- Customer segmentation and predictive analytics.
- Data visualization and storytelling.
- Knowledge of A/B testing methodologies.
- Experience working with large datasets.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Understanding of customer lifecycle management and marketing analytics.