Customer Contract Specialist

About the role

The Customer Contract Specialist serves as a key liaison for the business group, acting as the Subject Matter Expert (SME) on business group contracts. This role is responsible for reviewing customer agreements and partnering with sales leadership to highlight key opportunities and challenges.

Responsibilities

• 60% Serves as the contract SME for the business group and streamlines, corrects processes to support proper execution of contracts.
  • Reviews each customer agreement and highlights areas that may prove challenging for the organization to meet requirements.
  • Develops and implements customer success metrics aligning scorecards to match customer expectations.
  • Attends periodic meetings, providing guidance and documentation on customer obligations.
  • Reviews customer purchase orders, confirming and noting inconsistencies between agreements.
  • Works with finance on revenue recognition and project forecasting.
  • Identifies problem areas to kick off improvement initiatives as needed and participates in the improvement efforts.
• 20% Implements and maintains a well-organized system for all customer agreements for the business group.
  • Ensures the system allows numerous internal users (sales, account coordinators, credit, finance, order management, distributor support, distribution/return centers, EDI, and IT) to easily access documents.
  • Provides direction to internal users on how to retrieve documents or pertinent information as needed.
• 20% Documents service level agreements for subsidiary businesses and creates a cross-functional communication matrix to ensure subsidiaries are properly supported for activities (Order Management, Distributor Support, Demand Planning, Operations, Distribution, Credit, etc.).
  • Works directly with sales leadership and legal to update contract details periodically.

Qualifications

• Minimum Qualifications
  • Bachelor’s Degree or equivalent experience.
  • 3 years’ experience in order management, contract review, or administrative work.
• Preferred Qualifications
  • Prior SAP or other ERP system experience and Salesforce.
  • Prior experience partnering with cross-functional leadership to discuss sales liaison challenges and contract obligations.
  • Prior experience supporting project-based customers.
  • Prior participation in process mapping and continuous improvement activities.

Skills

• Strong attention to detail with the capability and confidence to raise concerns.
• Proficient communication skills with employees at all levels of the organization.

Benefits

• Competitive benefits: Health, Dental, Vision, 401k, and many more.
• Product loan (for up to 4 days) and discount programs.
• Volunteer Time Off program for charitable opportunities on company time.
• Inclusive culture celebrating differences with equity and respect at the forefront.
• Team-building events and celebrations, including Fun Days.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear, and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders and must occasionally lift up to 25 pounds. The role involves frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.