Customer Contract Service Lead - PWM

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless posting actually states them. Prefer few substantive sections over many thin ones. We need to parse the posting. Key content: - Department Ground Operations (maybe not needed) - Our Company Promise: paragraph about commitment, stable work environment, equal opportunity, creativity, etc. - Job Description: For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maine.*** (maybe we keep that as a note? It's a requirement? It's location restriction. Could be part of Requirements.) - Pay & Benefits: Pay of $20.22 per hour*, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: list bullet points: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings - Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit - Competitive health insurance for you and your eligible dependents - Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. - Explore more benefits you’ll love: https://careers.southwestair.com/benefits (maybe we can keep as a link? It's a URL; we can include as maybe but not required. Probably keep as plain text.) - All of Southwest’s People come together... (mission statement) maybe part of About the role? Could be considered "About the role" or "Company Overview". We'll treat as "About the role" maybe. - Our Customer Contract Service Leads deliver on that Purpose by supporting Ground Operations and maintaining positive relationships with all internal and external Customers. In addition, they’ll serve as a liaison for company operations in locations that utilize a vendor for Customer Service, Ramp, Operations, or Cargo duties. Customer Contract Service Leads are effective communicators and enjoy working as part of a Team in a dynamic environment. - Additional Details: A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices... (EEO boilerplate) - we need to remove EEO boilerplate. So we keep the union-based role, shifts, citizenship requirement, but remove the EEO statement. - Responsibilities: list bullet points: - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Ensures Company Customer Service standards are maintained or exceeded - Duties may include, but are not limited to the duties of a Customer Service Agent - Additional duties include: - Oversight of operational performance - Represents Southwest Airlines in meetings with the Airport, Vendor, Partner and business meetings - Liaison for Southwest Airlines between the vendor handling any aspect of ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, and baggage handling procedures. - Responsible for handling Customer complaints, Lost and Found, and any special Customer arrangements - Must be able to meet any physical ability requirements listed in this description - May perform other job duties as directed by Employee's Leaders - Knowledge, Skills And Abilities: list bullet points: - Skilled in written and oral communication - Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job - Ability to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Ability to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period - Ability to work under tight time constraints to accomplish quick turns of aircraft - Ability to perform all job functions within a limited space - Ability to effectively communicate verbally by telephone, face to face, and on public address systems - Ability to communicate information and instructions verbally or via radio equipment - Education: N/A (should not create a section if it's N/A) - Experience: N/A (skip) - Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements (this is a requirement) - Physical Abilities: list bullet points: - Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces - Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods - Must maintain the ability to wear prescribed uniforms - Other Qualifications: list bullet points: - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age (or applicable age) - Must be able to comply with Company attendance standards as described in established guidelines - The pay amount doesn’t guarantee employment for any particular period. (maybe note) - **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. (these are notes about benefits) - Pay Rate $20.22 (duplicate) - Southwest Airlines is an Equal Opportunity Employer. (remove EEO) - Please print/save this job description because it won't be available after you apply. (application instruction, remove) - Job Posting End Date 09/25/2026 (metadata, maybe we can drop or put in short p? The instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

  or drop it. So we could include a short p with the posting end date? It's minor metadata. Could drop it. Probably drop it to keep minimal. We need to decide sections. We have substantive content for: - About the role / Company Promise / Mission (maybe combine) - Responsibilities - Requirements / Qualifications (maybe combine Knowledge, Skills And Abilities, Licensing/Certification, Physical Abilities, Other Qualifications, plus location restriction (Maine resident), citizenship, etc.) - Benefits - Pay - Schedule (shifts info) We should avoid thin sections. Perhaps combine some. We need headings:

  for each section. We must not create sections with placeholder text like "N/A". So skip Education, Experience. We need to ensure we don't repeat job title as heading. We need to use

  • for any list of duties/requirements/benefits. We need to use

    for prose. We need to preserve all substantive info. Let's extract prose sections: - Our Company Promise paragraph: "We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer." - Mission statement paragraph: "All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Contract Service Leads deliver on that Purpose by supporting Ground Operations and maintaining positive relationships with all internal and external Customers. In addition, they’ll serve as a liaison for company operations in locations that utilize a vendor for Customer Service, Ramp, Operations, or Cargo duties. Customer Contract Service Leads are effective communicators and enjoy working as part of a Team in a dynamic environment." We could combine these into an "About the role" or "Company Overview" section. - Pay & Benefits: we have pay rate and benefits list. Could split into Pay and Benefits sections, but we can combine if we want few sections. However the instruction says prefer a few substantive sections over many thin ones. So we could have a "Pay and Benefits" section? But headings list includes Pay, Benefits, Schedule as separate possible headings. We could still combine Pay and Benefits into one section with heading maybe "Pay and Benefits". But the instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not strict requirement to use exactly those headings; we can use those headings if we have content. It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So we should use those headings when we have content for those categories. If we combine Pay and Benefits, we would not have separate Pay and Benefits headings, but we could still use a heading like "Pay and Benefits" which is not in the list but maybe acceptable? The instruction says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The e.g. suggests those are examples, not exhaustive. But to be safe, we could create separate Pay and Benefits sections if we have content for each. We have pay details and benefits details. Both are substantive. So we can have Pay section and Benefits section. - Schedule: we have shift info: "A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays." That's schedule info. So we can have Schedule section. - Responsibilities: we have list. - Requirements/Qualifications/Skills: we have many items: Knowledge, Skills And Abilities, Licensing/Certification, Physical Abilities, Other Qualifications, plus location restriction (Maine resident), citizenship requirement, age, attendance standards. We could combine into a "Requirements" section or split into Requirements, Qualifications, Skills. The instruction gives examples: Requirements, Qualifications, Skills. We could have separate sections for each if we have content. But we risk thin sections. However each of those has substantive content. Let's see: - Knowledge, Skills And Abilities: list of abilities (communication, typing, reading, teamwork, training, time constraints, limited space, verbal communication, radio). That's a skills list. - Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements. That's a qualification. - Physical Abilities: list of lifting, climbing, etc.