Customer Contact Specialist I

Job Summary

Dominion Energy is seeking a dynamic individual to join our team as a Customer Contact Specialist. This role is ideal for those passionate about making a positive impact through innovative and sustainable energy solutions. As a central point of contact for our Customer Contact Operations Center, you will play a crucial role in ensuring our customers have a seamless and efficient experience.

Required Knowledge, Skills, Abilities & Experience

• 0-2 years related experience, preferably in Customer Service or Contact Center environments.
• Good command of the English language, including spelling and grammar, with bilingual Spanish skills a plus.
• Basic desktop computer proficiency, including typing skills and the ability to navigate multiple systems simultaneously.
• Knowledge and experience using Microsoft 365 applications.
• Ability to work independently and as part of a team, handle difficult customer situations, and assess requests/problems.
• Good organizational and time management skills.
• Ability to learn quickly and apply knowledge, demonstrating a basic understanding of billing, rates, credit, energy usage, and customer accounts.
• Must be able to work flexible hours, including evenings, weekends, and during emergencies.
• Must be able to arrive at the on-site work location within one hour.
• Must be able to meet identified skills and knowledge assessment targets to successfully complete all training.

Education Requirements

• A High School Diploma or GED is required.
• A related higher-level degree may be applied toward years of experience.

What You'll Get

• Competitive base salary range: $38,200 - $49,600.
• Comprehensive benefits package including health, dental, and vision benefits, retirement plans, paid holidays, tuition reimbursement, and more.
• Equal opportunity employer.

Additional Notes

This position offers a $500 employee incentive after the completion of the first 6 months and a $500 employee incentive based on performance after 1 year of employment. The position also provides a potential $500 employee incentive for Spanish/English speaking candidates.