Customer Contact Specialist

Job Purpose

The Customer Contact Specialist is responsible for providing best-in-class service to customers and dealers for inquires on Retail Loans and Leases, Revolving Lines of Credit, or Commercial Lending Products while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital.

Key Responsibilities

• Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes.
• Respond to inquiries from Productivity Plus dealers/merchants on questions pertaining to revolving lines of credit by analyzing and resolving technical or other transactional issues pertaining to Gateway, Statement Messages or other merchant related questions.
• Aid customers with online self-service website navigation, troubleshooting and account profile information.
• Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner
• Aid Collections with customer calling campaigns on retail loans and leases and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance.
• Contribute to team goals and objectives by meeting individualized performance metrics and targets
• Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority

Experience Required

• 0-3 years of experience in Customer Service and/or Collections
• Proficiency with Microsoft Office 365 applications
• Must be able to work a flexible work schedule between the hours of 8:00AM and 7:00PM with the potential for some weekday overtime and/or Saturdays from 8:00AM to 2:00PM as business conditions dictate

Preferred Qualifications

• Associates or Bachelor's degree in field such as finance, management or business administration
• Working knowledge and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith
• Prior call center experience within the financial services or commercial banking industry
• Strong problem-solving skills with attention to detail and the ability to multitask
• Soft Skills that include: active listening, empathy, flexibility, conflict resolutioin, teamwork, collaboration, patience and dependability
• Fluent in English and Spanish

Pay Transparency

The annual salary for this role is USD $55,725.00 - $85,445.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

• Dynamic career opportunities across an international landscape
• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Benefits

For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.