Customer Consultant - Inbound (Part Time)

Job Summary

We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Part Time) in their Pewaukee Care Center location. This position is represented by We Energies L2150 Union.

Job Responsibilities

• Receiving all incoming gas, electric, and steam contacts from customers
• Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
• Processing on and off orders, reconnections, trouble calls, and gas emergency calls
• Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
• Performing special assignments as needed

Preferred Qualifications

• One year customer contact or call center experience preferred
• Computer experience is preferred

Testing Requirements

• Selection System for Customer Service (SACS): A multitasking simulation that measures 10 competencies including customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).
• Career Center Structured Interview (CARECTR): Competencies include Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.

Pay Information

• Starting salary range: $25.29/hour
• Flexibility required, working various shifts including evenings and weekends
• Part-time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours

Tentative Start Date

Tentative start date: Tuesday, September 8th, 2026

Company Information

• Equal Opportunity Employer
• Legal Authorization: Only those legally authorized to work in the United States are eligible to apply

Contact Information

Learn more at Careers

WEC Energy Group

Pewaukee, WI, US, 53188

Nearest Major Market: Waukesha

Nearest Secondary Market: Milwaukee