Customer Consultant Inbound

We Energies, a subsidiary of WEC Energy Group, is seeking Part-Time Customer Consultants in our Pewaukee Care Center location. This position is represented by We Energies L2150 Union.

About the role

Do you enjoy guiding customers and taking control of various situations to resolve issues efficiently while meeting customer needs? This role focuses on first-contact resolution to ensure customer satisfaction and has a direct impact on the energy that people in our communities use every day.

Responsibilities

• Receive all incoming gas, electric, and steam contacts from customers.
• Respond to questions, inquiries, requests, bill inquiries, and establish payment arrangements.
• Process on and off orders, reconnections, trouble calls, and gas emergency calls.
• Cross-sell services, handle high bill complaints, or redirect customers to appropriate company personnel as needed.
• Perform special assignments as required.

The Care Centers operate 24/7 to ensure customers have energy-related solutions.

Qualifications

• One year of customer contact or call center experience preferred.
• Computer experience is preferred.

Testing Requirements

Selection System for Customer Service (SACS): This multitasking simulation measures a candidate's ability to switch among job-related tasks while maintaining quality and accuracy. It evaluates 10 competencies: customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Customer Care Center Structured Interview (CARECTR): Competencies assessed include building customer loyalty, applied learning, decision making, adaptability, engagement readiness, work standards, and communication skills.

Pay

Starting at \$25.29 per hour.

Schedule

• Flexibility is required; shifts may include evenings and weekends.
• Part-time hours vary, with a minimum of 20 hours per week and opportunities for additional hours.
• Tentative start date: Tuesday, September 8th, 2026.

Posting end date: August 1, 2026.