Customer Consultant I PT 20+

Essential Duties/Responsibilities

• Answers the phones for the bank location.
• Affords customers with routine account-related requests such as: funds transfers, stop payments, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties.
• Affords customers with general Online and Mobile Banking related requests such as: help with enrolling, utilizing Bill Pay, accessing eStatements, making deposits and utilizing the features.
• Performs general maintenance of customer accounts such as address changes and check orders.
• Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary.
• Performs customer requested research, including printing statements and check copies.
• Performs other duties as assigned.

Job Qualifications

• Skill in understanding customer needs and delivering unsurpassed customer service.
• Understanding and application of banking compliance regulations.
• Ability to rely on instructions and pre-established guidelines to perform the functions of the job.
• Effectively manages one’s time and resources to ensure that work is completed efficiently.
• Strong verbal and written communication skills.
• Knowledge of and comfortable using internet software.
• Maintains confidentiality.

Education Or Formal Training

• A High School Diploma or General Education Diploma (GED) equivalent required.
• Previous customer service experience is preferred.

Physical Activities

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a sedentary role.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The employee may have to lift up to 25 pounds.

Starting Rate of Pay

Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.

Benefits

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position Anticipated to Close

Position anticipated to close July 31, 2026, or until filled.