Customer Communications Specialist

FF Inc · Queens, NY · 3 days ago

On-siteMarketingFull-time

About the Role

We’re looking for a personable and organized Customer Communications Specialist to manage day-to-day communication with customers and support a consistent, professional customer experience. In this role, you’ll communicate with customers across phone, email, and in-person channels, providing accurate information, answering questions, coordinating follow-ups, and helping resolve routine requests. You’ll also maintain communication records and work with internal teams to make sure customers receive timely and consistent information.

Responsibilities

Respond to customer questions through phone, email, and in-person communication
Provide accurate information regarding products, services, schedules, policies, and current offerings
Manage routine customer requests and determine when additional assistance is needed
Coordinate follow-up communication with customers
Connect customers with the appropriate departments or team members
Assist with scheduling, confirmations, reminders, and customer updates
Prepare routine customer emails, notices, updates, and informational communications
Maintain clear and professional communication across customer interactions
Document customer inquiries, requests, feedback, and follow-up activity
Update customer information and communication history within company systems
Maintain organized contact lists and communication records
Monitor open customer requests and ensure appropriate follow-through
Communicate relevant updates and changes to customers
Gather customer feedback and share recurring questions or concerns with the team
Collaborate with customer service, operations, and other internal teams to support customer needs

What We’re Looking For

Excellent verbal and written communication skills
Friendly, professional, and customer-focused communication style
Strong organization and attention to detail
Ability to manage multiple customer conversations and requests
Strong listening and problem-solving skills
Reliable follow-up and time management
Comfortable communicating with a variety of customers
Ability to remain professional in busy environments
Basic computer and data-entry skills
Comfortable learning CRM and customer management systems
Dependable and collaborative approach to teamwork

Experience in customer communications, customer service, customer support, client services, administrative support, hospitality, retail, or another customer-facing environment is helpful but not required.

What We Offer

Competitive compensation with bonus opportunities
Paid training and ongoing support
Full-time schedule
Collaborative and customer-focused team environment
Opportunities for advancement within Customer Communications, Customer Experience, Client Services, and related functions

Keeping Customers Connected