Customer Center Representative
Five Star Home Services · Xenia, OH · 4 mo ago
On-siteOTHR$17.25/hrFull-time
What You'll Do
- Answer a high volume of inbound customer calls
- Schedule service appointments accurately and efficiently
- Deliver an exceptional customer experience on every interaction
- Support our sales and dispatch teams
- Resolve customer concerns with professionalism and empathy
- Accurately document every customer interaction
- Learn our systems and continuously improve your performance
What We're Looking For
- A Minimum of 1 year working in a call center, OR proven success in a high-volume customer service position
- Excellent phone ettiquette and communication skills
- Comfortable handling multiple calls while using several computer programs
- Strong typing and computer skills
- Reliable attendance and punctuality
- Ability to remain calm and professional with upset customers
- Strong attention to detail
- Ability to learn quickly and adapt in a fast-paced environment
Success Looks Like
- Build rapport quickly
- Stay positive and organized during busy periods
- Keep customers calm during stressful situations
- Handle multiple tasks without sacrificing accuracy
- Enjoy helping people while keeping appointments flowing efficiently
Schedule
40 hour work week
Weekend and Holiday hours offered on rotation
Pay and Benefits
- Starting pay: $17.25/hr + performance incentives
- Career advancement opportunities
- Paid time off
- Company-paid holidays
- Health benefits after eligibility period
- Weekly pay
The Pay Range
17.50 - 23 USD per hour (Dayton Market)
Contact Information
CSR/Dispatch
Xenia, OH