Customer Care Worker/Driver

Position

The Schwartz Men’s Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services.

Principal Responsibilities

• Oversee client participation in daily program activities
• Monitor observance of client’s rights and client adherence to program rules and routines
• Espouse clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book
• Accept new clients in electronic records database
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior
• Provide emergency response including crisis management, first aid, CPR and fire response as needed
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines
• Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients and staff, as assigned

Qualifications

• High school diploma or GED preferred
• One-year relevant experience
• Clean and valid driver’s license
• Maintain agency authorized driver status

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Role

VOA-Greater New York is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day.

Requirements

If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Skills

Not specified

Benefits

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

Pay

Not specified

Schedule

Not specified

Contact

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.

To apply, please visit our website: https://www.voa-gny.org/careers/