Customer Care Veterinary Technician
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists,
for prose
3. Do NOT repeat job title as heading
4. Do NOT put Job ID/requisition numbers as headings
5. Preserve ALL substantive information
6. Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions)
7. Include section ONLY when posting has real, specific content for it
8. Never emit heading followed by filler/placeholder text
9. Never create Pay/Schedule/Benefits sections unless posting actually states them
10. Output ONLY HTML fragment, no /, no markdown code fences
Let me analyze the posting:
The posting has:
- Intro paragraph about VMIPS team and CCVT role
- Position Responsibilities (list)
- Education and Experience (list)
- Technical Skills Requirements (list)
- Physical Position Requirements (list)
- Salary range: $72,000 - $104,000
- Benefits: healthcare/insurance day one, 401K with match and profit-sharing, 4 weeks vacation, zoetisbenefits.com
- About Zoetis (company description)
- Notice about recruiters (scam warning) - this is boilerplate to remove
- Global Job Applicant Privacy Notice - boilerplate
Sections I should create:
1. About the role (intro paragraph)
2. Responsibilities (from Position Responsibilities)
3. Qualifications (Education and Experience)
4. Skills (Technical Skills Requirements)
5. Physical Requirements (Physical Position Requirements)
6. Pay (salary range)
7. Benefits (benefits package)
8. About Zoetis (company description) - but this might be considered boilerplate? The instructions say "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The "About Zoetis" is company description, not exactly boilerplate but often generic. However, the posting includes it as part of the job description. I'll include it as a section since it's substantive content about the company.
Wait, the instructions say: "Prefer a few substantive sections over many thin ones." And "include a section ONLY when the posting has real, specific content for it". The About Zoetis section has specific content about the company. I'll include it.
But note: The "Notice" and "Global Job Applicant Privacy Notice" are boilerplate - remove.
Also, the salary range is given: "The U.S. base salary range for this full-time position is $72,000 - $104,000." That's specific, so include Pay section.
Benefits: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more." That's specific, include Benefits section.
Schedule: "Ability to work rotating shifts, Monday through Friday, including some evenings and holidays" - that's in Physical Position Requirements. Could create a Schedule section, but it's already in Physical Requirements. The instructions say "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states schedule in Physical Requirements. I could either keep it there or create a separate Schedule section. Since it's mentioned specifically, I'll include a Schedule section.
But the Physical Position Requirements also includes "Sitting, Standing". That's physical requirements. I'll keep Physical Requirements section with those, and maybe add schedule there or separate. I think separate Schedule section is appropriate.
Let me structure:
About the role
...intro paragraph...
Responsibilities
- ...each bullet...
Qualifications
- ...education and experience bullets...
Skills
- ...technical skills bullets...
Physical requirements
- Sitting
- Standing
Schedule
Rotating shifts, Monday through Friday, including some evenings and holidays.
Pay
U.S. base salary range: $72,000 – $104,000 per year. Eligible for short-term incentive compensation.
Benefits
Comprehensive benefits package including healthcare and insurance benefits beginning on day one, 401(k) plan with company match and profit-sharing contribution, and four weeks of vacation. Details at zoetisbenefits.com.
About Zoetis
...company description...
But note: The instructions say "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So I should use those exact headings where appropriate. "Qualifications" vs "Requirements" - the posting has "Education and Experience" and "Technical Skills Requirements". I'll use "Qualifications" for education/experience, "Skills" for technical skills. "Physical requirements" is not in the example list but it's a common section. I'll use "Physical requirements" as heading.
Also, the posting has "Physical Position Requirements:" with bullet points: Sitting, Standing, Ability to work rotating shifts... I'll split: Physical requirements for sitting/standing, Schedule for shifts.
Now, I need to preserve ALL substantive information. So I must include all bullet points exactly.
Let me extract the bullet points:
Position Responsibilities:
- Deliver superior first-line customer support, providing a personalized customer experience through easy, efficient and empathetic interactions that allow our customers to accomplish their needs
- Answer and resolve inbound companion animal and livestock daily customer contacts via all approved channels in accordance with Zoetis guidelines
- Speak fluently and with confidence to veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments and diagnostic interpretation
- Assure the documentation of reported adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards
- Respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs)
- Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database
- Educate customers on Zoetis product, service and program offerings, following up with additional information when necessary
- Administer relevant marketing guarantee programs (e.g. ISG, Satisfaction Guarantee) to ensure a positive customer experience with fiduciary accountability to the business
- Liaise with internal Operations, Marketing, Sales and Manufacturing teams to identify the best outcomes for the customer
- Utilize phone, workforce management and QA systems with ease and efficiency
- Maintain collegial, team-player attitude when interacting with VMIPS colleagues
- Complete ongoing required training within stipulated time-frames in order to maintain strong knowledge of products, programs, policies and procedures
- Participate in ongoing departmental and weekly team meetings
Education and Experience:
- Veterinary Technician Credential (CVT, RVT, etc) in good standing preferred
- Bachelors degree preferred
- 5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc) in good standing, or relevant experience in a customer facing related environment.
Technical Skills Requirements:
- Excellent verbal, written and interpersonal communication skills
- Excellent organizational skills, with a detailed oriented approach
- Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook
- Proficiency in data entry applications
- Experience in conflict resolution or grief counseling
- Clear, articulate and grammatically sound speech and professional phone manner
- Passion for providing customers with superior support and service
- Ability to learn, understand and communicate complex information over the telephone
- Strong rapport building skills and active listening skills.
- Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments
- Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
- Ability to receive and appropriately act upon feedback from management, Quality Assurance, and senior colleagues
- Must be self-motivated and disciplined
- Ability to thrive in a changing environment independently and as a team member
- Flexibility and ability to handle multiple tasks simultaneously
- Must be able to successfully complete training and meet training expectations to service customers
Physical Position Requirements:
- Sitting
- Standing
- Ability to work rotating shifts, Monday through Friday, including some evenings and holidays
Now, the intro paragraph: "The Veterinary Medical Information and Product Support (VMIPS) Team fosters the safe and appropriate use of Zoetis products with all customer segments and all approved contact center channels by responding to unsolicited requests for medical and technical information. VMIPS is responsible for maintaining the regulatory integrity of our growing product portfolio by identifying and appropriately completing regulatory reportable cases. VMIPS does all of this with a customer obsessed mindset with the goal of providing outstanding customer service to our customers. The Customer Care Veterinary Technician (CCVT) is the first point-of-contact for our customers and responds to routine and complex inquiries and adverse experiences involving Zoetis product in a manner that is consistent with department and organizational standard operating procedures, while utilizing effective communication techniques with callers, customized solutions and ensuring the delivery of a mutual resolution."
That's the "About the role" section.
About Zoetis: "At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources."
I'll include that.
Now, the notice and privacy notice are boilerplate - remove.
Also, the posting says "The U.S. base salary range for this full-time position is $72,000 - $104,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation."
I'll include that in Pay section.
Benefits: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more."
I'll include that.
Now, I need to output ONLY the HTML fragment. No markdown code fences. Just the HTML.
Let me write the HTML.
Note: Use for headings. Use - for
for prose 3. Do NOT repeat job title as heading 4. Do NOT put Job ID/requisition numbers as headings 5. Preserve ALL substantive information 6. Remove boilerplate (cookie/navigation/legal/EEO/scam-warning, duplicated lines, application instructions) 7. Include section ONLY when posting has real, specific content for it 8. Never emit heading followed by filler/placeholder text 9. Never create Pay/Schedule/Benefits sections unless posting actually states them 10. Output ONLY HTML fragment, no /, no markdown code fences Let me analyze the posting: The posting has: - Intro paragraph about VMIPS team and CCVT role - Position Responsibilities (list) - Education and Experience (list) - Technical Skills Requirements (list) - Physical Position Requirements (list) - Salary range: $72,000 - $104,000 - Benefits: healthcare/insurance day one, 401K with match and profit-sharing, 4 weeks vacation, zoetisbenefits.com - About Zoetis (company description) - Notice about recruiters (scam warning) - this is boilerplate to remove - Global Job Applicant Privacy Notice - boilerplate Sections I should create: 1. About the role (intro paragraph) 2. Responsibilities (from Position Responsibilities) 3. Qualifications (Education and Experience) 4. Skills (Technical Skills Requirements) 5. Physical Requirements (Physical Position Requirements) 6. Pay (salary range) 7. Benefits (benefits package) 8. About Zoetis (company description) - but this might be considered boilerplate? The instructions say "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". The "About Zoetis" is company description, not exactly boilerplate but often generic. However, the posting includes it as part of the job description. I'll include it as a section since it's substantive content about the company. Wait, the instructions say: "Prefer a few substantive sections over many thin ones." And "include a section ONLY when the posting has real, specific content for it". The About Zoetis section has specific content about the company. I'll include it. But note: The "Notice" and "Global Job Applicant Privacy Notice" are boilerplate - remove. Also, the salary range is given: "The U.S. base salary range for this full-time position is $72,000 - $104,000." That's specific, so include Pay section. Benefits: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more." That's specific, include Benefits section. Schedule: "Ability to work rotating shifts, Monday through Friday, including some evenings and holidays" - that's in Physical Position Requirements. Could create a Schedule section, but it's already in Physical Requirements. The instructions say "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states schedule in Physical Requirements. I could either keep it there or create a separate Schedule section. Since it's mentioned specifically, I'll include a Schedule section. But the Physical Position Requirements also includes "Sitting, Standing". That's physical requirements. I'll keep Physical Requirements section with those, and maybe add schedule there or separate. I think separate Schedule section is appropriate. Let me structure:
About the role
...intro paragraph...
Responsibilities
- ...each bullet...
Qualifications
- ...education and experience bullets...
Skills
- ...technical skills bullets...
Physical requirements
- Sitting
- Standing
Schedule
Rotating shifts, Monday through Friday, including some evenings and holidays.
Pay
U.S. base salary range: $72,000 – $104,000 per year. Eligible for short-term incentive compensation.
Benefits
Comprehensive benefits package including healthcare and insurance benefits beginning on day one, 401(k) plan with company match and profit-sharing contribution, and four weeks of vacation. Details at zoetisbenefits.com.
About Zoetis
...company description...
But note: The instructions say "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". So I should use those exact headings where appropriate. "Qualifications" vs "Requirements" - the posting has "Education and Experience" and "Technical Skills Requirements". I'll use "Qualifications" for education/experience, "Skills" for technical skills. "Physical requirements" is not in the example list but it's a common section. I'll use "Physical requirements" as heading.
Also, the posting has "Physical Position Requirements:" with bullet points: Sitting, Standing, Ability to work rotating shifts... I'll split: Physical requirements for sitting/standing, Schedule for shifts.
Now, I need to preserve ALL substantive information. So I must include all bullet points exactly.
Let me extract the bullet points:
Position Responsibilities:
- Deliver superior first-line customer support, providing a personalized customer experience through easy, efficient and empathetic interactions that allow our customers to accomplish their needs
- Answer and resolve inbound companion animal and livestock daily customer contacts via all approved channels in accordance with Zoetis guidelines
- Speak fluently and with confidence to veterinary staff and animal owners about product mode of action, disease states, patient diagnosis, treatments and diagnostic interpretation
- Assure the documentation of reported adverse events involving Zoetis products and comply with current pharmacovigilance requirements and standards
- Respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs)
- Assure that the appropriate processes and procedures are followed that maintain consistency and accuracy in data entry, medical investigation, responses to inquiries and complaints, follow-up, and the use of the pharmacovigilance (PV) database
- Educate customers on Zoetis product, service and program offerings, following up with additional information when necessary
- Administer relevant marketing guarantee programs (e.g. ISG, Satisfaction Guarantee) to ensure a positive customer experience with fiduciary accountability to the business
- Liaise with internal Operations, Marketing, Sales and Manufacturing teams to identify the best outcomes for the customer
- Utilize phone, workforce management and QA systems with ease and efficiency
- Maintain collegial, team-player attitude when interacting with VMIPS colleagues
- Complete ongoing required training within stipulated time-frames in order to maintain strong knowledge of products, programs, policies and procedures
- Participate in ongoing departmental and weekly team meetings
Education and Experience:
- Veterinary Technician Credential (CVT, RVT, etc) in good standing preferred
- Bachelors degree preferred
- 5 years clinical experience as a veterinary technician, or Veterinary Technician Credential (CVT, RVT, etc) in good standing, or relevant experience in a customer facing related environment.
Technical Skills Requirements:
- Excellent verbal, written and interpersonal communication skills
- Excellent organizational skills, with a detailed oriented approach
- Demonstrated technical aptitude, good typing skills and working proficiency in Microsoft Word, Excel, and Outlook
- Proficiency in data entry applications
- Experience in conflict resolution or grief counseling
- Clear, articulate and grammatically sound speech and professional phone manner
- Passion for providing customers with superior support and service
- Ability to learn, understand and communicate complex information over the telephone
- Strong rapport building skills and active listening skills.
- Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments
- Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
- Ability to receive and appropriately act upon feedback from management, Quality Assurance, and senior colleagues
- Must be self-motivated and disciplined
- Ability to thrive in a changing environment independently and as a team member
- Flexibility and ability to handle multiple tasks simultaneously
- Must be able to successfully complete training and meet training expectations to service customers
Physical Position Requirements:
- Sitting
- Standing
- Ability to work rotating shifts, Monday through Friday, including some evenings and holidays
Now, the intro paragraph: "The Veterinary Medical Information and Product Support (VMIPS) Team fosters the safe and appropriate use of Zoetis products with all customer segments and all approved contact center channels by responding to unsolicited requests for medical and technical information. VMIPS is responsible for maintaining the regulatory integrity of our growing product portfolio by identifying and appropriately completing regulatory reportable cases. VMIPS does all of this with a customer obsessed mindset with the goal of providing outstanding customer service to our customers. The Customer Care Veterinary Technician (CCVT) is the first point-of-contact for our customers and responds to routine and complex inquiries and adverse experiences involving Zoetis product in a manner that is consistent with department and organizational standard operating procedures, while utilizing effective communication techniques with callers, customized solutions and ensuring the delivery of a mutual resolution."
That's the "About the role" section.
About Zoetis: "At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources."
I'll include that.
Now, the notice and privacy notice are boilerplate - remove.
Also, the posting says "The U.S. base salary range for this full-time position is $72,000 - $104,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation."
I'll include that in Pay section.
Benefits: "In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more."
I'll include that.
Now, I need to output ONLY the HTML fragment. No markdown code fences. Just the HTML.
Let me write the HTML.
Note: Use for headings. Use - for
- for