Customer Care Associate

About the role

Growing technology solutions provider is seeking a Customer Care Associate to support customers and internal teams in a fast paced office environment. This role is responsible for providing excellent customer service, coordinating customer requests, tracking orders and shipments, and ensuring a positive customer experience throughout the customer lifecycle.

Responsibilities

• Respond to customer inquiries via email, messaging platforms, and support ticket systems
• Assist with customer onboarding, account support, and service-related requests
• Track customer orders and shipments through multiple carriers
• Maintain accurate records and follow up on customer issues as needed
• Collaborate with sales, operations, and warehouse teams to resolve customer concerns
• Deliver a high level of customer service with every interaction
• Learn and adapt to new processes, products, and customer requirements

Qualifications

• 1+ year of office, administrative, customer service, or support experience
• Proficiency with Microsoft Office, including Excel
• Self motivated with a customer first mindset
• Associate's or Bachelor's degree preferred but not required

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and development opportunities
• Career growth potential

Background check required
Must be able to commute daily to Derry, NH