Customer Care Technician Tier 1

Responsibilities

• Act as the first point of contact for customers seeking help with products or technical issues.
• Ensure that all customer phone calls or e-mails requesting assistance or information are immediately answered.
• Assess and use best judgement to ensure the customer issues can be resolved by a level 1 technician or if a referral to a higher-level technician is required.
• Provide troubleshooting and technical assistance with applications and hardware.
• Clearly document outcomes and steps taken.
• Order and track parts to dispatch to field technicians as required.
• Other duties as required.

Requirements

• High school diploma.
• Must have technical knowledge of Windows OS and all communication and hardware troubleshooting on PC’s.
• Ability to prioritize and work in a fast-paced high-volume environment.
• Work independently with minimal supervision.
• Exceptional verbal and written communications.

Desired Skills

• Experience as a technician or help desk position, desirable.
• Adaptability – Being open to and actively solicit new ideas and opinions.
• 1-2 years’ experience in a customer service environment.

Benefits

• KIOSK values its employees by supporting them with a full benefits package including:
• Medical (3 plans to choose from) *one plan 100% employer paid
• Dental (Employer paid for EE only coverage)
• Vision (Employer paid for EE only coverage)
• Life Insurance (2x's base salary Employer paid)
• Short and long term disability insurance (Employer paid)
• FSA / Dependent Care FSA / Health Savings Account with Company Contributions
• 401(k) match with immediate vesting
• Employee Assistance Program
• Paid Time Off
• 10 Paid Holidays per calendar year