Customer Care Technician

About the role

At Clayton, we are a leading single-family home builder focused on attainable housing and sustainability. We offer a comprehensive range of housing options and services, from building and selling homes to financing and insurance. We are currently seeking enthusiastic professionals at various levels to join our team.

Responsibilities

• Engage with customers to understand their needs and provide personalized solutions.
• Collaborate with cross-functional teams to ensure project timelines and quality standards are met.
• Support the sales process, including marketing, presentations, and negotiations.
• Manage projects from design to completion, ensuring compliance with local regulations and industry standards.
• Provide exceptional customer service, addressing concerns and resolving issues promptly.
• Contribute to the development and implementation of new business strategies and initiatives.

Requirements

• A high school diploma or equivalent is required.
• Experience in home construction, sales, or related fields is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and other relevant software tools.

Qualifications

• Passion for affordable housing and community development.
• Positive attitude and ability to handle challenging situations professionally.
• Commitment to continuous learning and professional growth.

Skills

• Excellent problem-solving and decision-making abilities.
• Strong organizational and time management skills.
• Ability to work effectively under pressure and meet deadlines.
• Effective written and verbal communication skills.

Benefits

• Comprehensive health, dental, and vision benefits packages.
• Competitive 401K plans with company matching.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Volunteer time off through the Clayton Impact program.
• Access to a variety of wellness programs.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Full-time positions are typically Monday through Friday, with flexible scheduling options available.