Customer Care Technical Support Specialist
About the role
Duke Manufacturing is a modern food service equipment manufacturer, family owned and operated for 100 years with more than 700 employees worldwide. Our purpose is to "Nourish Our World" through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency and quality. Duke is currently looking for a Customer Care Technical Support Specialist to join our Technical Support team. The Technical Support team delivers industry-leading technical solutions and support for Hot Appliances and refrigeration systems. Our mission is to resolve complex customer issues, provide expert field service support, and ensure optimal system performance. We leverage deep product, system, and engineering knowledge to address customer needs rapidly and accurately, supporting the company's reputation for technical excellence.
Responsibilities
- troubleshooting electrical, gas, and refrigeration systems
- communicate technical information clearly, accurately, and empathetically to customers and internal stakeholders, ensuring efficient issue resolution and positive customer experience
- technical problem-solving and root cause analysis
- read electrical schematics
- work within a team
Qualifications
- Completed a two-year technical degree in HVAC, Refrigeration, and Electrical Systems
- Preferably with at least 5 years of equivalent field experience supporting equipment service and repair in the commercial kitchen industry
- Basic computer skills which include Microsoft Office
- Relevant education, experience, and performance will be considered together
Work Schedule & Location
- Monday to Friday 7am to 4pm Central Time
- St. Louis, MO or Sedalia, MO (hybrid) – must be willing to travel on either location for periodic trainings and coordinations
- With exceptional travel to customer sites to provide hands-on technical expertise and field support