Customer Care Team Leader

About the role

This position involves leading a team of support staff, coaching, training, and coordinating daily tasks related to customer experience. The role requires coordination across various departments to ensure an exceptional customer experience that supports Pella's business objectives.

Responsibilities

• Lead a team of support staff
• Coach and train team members
• Coordinate daily tasks related to customer experience
• Work with other departments as needed to deliver an excellent customer experience
• Ensure alignment with Pella's business objectives

Requirements

• Proven leadership and management skills
• Experience in customer service or support roles
• Strong communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Understanding of customer experience best practices