Customer Care Specialist (Strong Call Center CSR Experience Required)

Job Description

A Customer Care Specialist is responsible for assisting customers with, placing new orders, providing status of existing orders, answering questions concerning availability of BD products. Duties Will Include:

• Communicating with customers over the phone or via email.
• Providing detailed order information.
• Reviewing customer orders and/or account information while resolving issues.

Qualifications

• HS Diploma or GED required
• Basic computer navigation skills required
• Working knowledge of MS Excel, Word, Outlook required
• Customer Service experience required
• Call Center experience required

Training Schedule

Training Schedule will be 7:30am - 4:30pm for 5 weeks.

Workdays/Hours

Workdays/hours: Work hours are between 7am - 6pm. 8-hour work schedule.