Customer Care Center Specialist

Responsibilities

• Answer incoming bank calls, forward or assist caller accordingly while adhering to customer service standards and department policy.
• Provide technical support and assistance to customers and branches for all Digital Banking products and services as well as general customer assistance with basic deposit and loan questions.
• Essential Duties:
  • Provide assistance and technical support to customers via the help desk, maintaining professionalism and exemplary customer service skills.
  • Answer other general customer questions relative to bank products and services.
  • Follow Digital Banking procedures to complete Regulation E claims and inquiries.
  • Enter information and detail from each call in Synapsys.
  • May be asked to complete branch requested maintenance, answer customer email inquiries, respond to customer research requests, assist with department account reconcilement, and other clerical duties.
• Ancillary Duties:
  • As an integral member of the Customer Care Center, this position is also responsible to provide assistance wherever necessary to help the department and the Bank in achieving their annual goals.

Qualifications

• High School Diploma or equivalent required.
• All applicants must be 18 years of age or older.

Skills

• Proficient PC Skills including typing.
• Ability to learn and utilize the software necessary to initiate any processes with regards to Digital banking.
• Excellent verbal and written communication skills.
• Attention to detail, excellent listening skills and the ability to remain calm and patient under pressure.

Experience

• Customer service experience in a fast paced, high volume work environment required.
• Banking and/or call center experience preferred.

Other Job Information

• Hrs: 40 hours/week
• Cmp: Commensurate with experience plus potential for annual merit increase.
• In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.