Customer Care Specialist (Registrar Focus)

About the role

Turn details into experiences and interest into adventure. As a Customer Care Specialist (Registration Focus), you’ll be the behind-the-scenes hero ensuring girls can register for programs, adults can become volunteers, and every event starts with the right people in the right place.

Responsibilities

• Manage registrations for memberships, trainings, programs, and special events, creating seamless sign-up experiences from start to finish.
• Set up events, participant details, confirmations, and communications across multiple platforms.
• Ensure every customer receives the information they need to feel prepared and confident.
• Maintain accurate membership and registration records across systems including Salesforce, Hybris, UltraCamp, gsEvents, and Rallyhood.
• Monitor data quality and ensure compliance with council and GSUSA standards.
• Stay current on system upgrades and evolving registration processes.
• Serve as the go-to resource for registration-related questions and challenges for families, volunteers, and staff.
• Resolve issues with ownership, empathy, and urgency.

Qualifications

• Bachelor’s degree or higher required.
• Minimum one year of in-person office and customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Minimum one year of heavy experience in a Customer Relationship Management (CRM) platform; Salesforce experience preferred.
• Experience working with volunteers and staff in nonprofit or multicultural environments preferred.
• One year of previous experience in Girl Scouts (volunteer or staff) greatly preferred.
• Bilingual Spanish speaking and writing highly desirable but not required.

Skills

• Strong organization and attention to detail.
• Enjoy helping people and solving problems.
• Ability to learn new technology quickly.
• Ability to juggle multiple priorities without losing focus.
• Comfortable with a mix of customer interaction and behind-the-scenes coordination.

Benefits

• Your work directly helps girls access leadership, friendship, outdoor adventures, and life-changing opportunities.
• Build valuable skills in customer experience, CRM systems, operations, and event management.
• Work with a collaborative team that values inclusion, innovation, and continuous learning.
• Gain experience with industry-leading platforms and processes.

Schedule

Full-time, on-site in Salt Lake City. Monday through Thursday 8:00 AM to 5:30 PM, plus a Friday half-day. Occasional evenings or weekends for special events.