Customer Care Specialist – Insurance
About the role
We’re hiring Customer Service Representatives for an Insurance account with Proctor. The role offers a starting pay of $17/hr and includes a potential monthly bonus up to $340. The position is a contract role based in Troy, MI, with training occurring first in-person for the first 45 days, followed by a hybrid schedule.
Responsibilities
- Handle ~35–45 inbound calls daily
- Assist with homeowner’s insurance inquiries
- Support borrowers, agents, and financial institutions
- Provide accurate info on payments & coverage
- Multitask across systems and document interactions
Qualifications
- 1+ year recent customer service experience (call center preferred)
- 35 WPM typing speed
- Strong communication skills
- Basic computer skills (testing required)
- Reliable internet & transportation
Why Join?
- Career growth opportunities (mentor → manager)
- Monthly bonus up to $340
- 401k match + stock discounts
- Medical, dental & vision benefits
- Clean, modern, and fun work environment
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $17.00 - $18.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Workplace Type
This is a hybrid position in Troy, MI.
Application Deadline
This position is anticipated to close on Aug 31, 2026.
About TEKsystems
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.