Customer Care Specialist II - Payment Support

Qualifications

• Proven track record of navigating complex financial workflows and advanced transactional problem-solving.
• Exceptional communication skills with a demonstrated ability to de-escalate high-stakes customer frustrations surrounding financial transactions.
• Demonstrates active listening skills and a team-oriented mindset to support both customers and colleagues.
• A "bias for action" and the ability to thrive in a fast-paced, evolving environment while working independently.
• Must Have 2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology.
• 1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.
• Proven mastery of strategic problem-solving, advanced conflict resolution, deep customer relationship building, and efficient workload prioritization skills.
• Comfortable navigating multiple digital tools, including Salesforce and Customer Relationship Management platforms (i.e. Intercom).

Requirements

None specified.

Skills

None specified.

Benefits

None specified.

Pay

The compensation that we reasonably expect to pay for this role is: $23.50 - $28.80 [hourly pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Schedule

Regular full-time employees are eligible for benefits - see here.