Customer Care Specialist I-Residential

What You’ll Be Doing

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face or on the phone.
• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
• Drive Revenue: Secure new and incremental revenue by promoting our products and services.
• Educate & Assist: Guide customers on using our products and help them navigate our services.
• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.

What We’re Looking For

• Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!
• Skills: Outstanding communication, solid data entry, and computer skills. Comfortable with office equipment and handling money? Perfect!
• Knowledge: Eager to learn about our products and stay up-to-date with what we offer.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

About the Role

We’re an Award-Winning Organization! Forbes’ “America’s Best Midsized Employers” 2021-2023

Schedule

MONDAY-FRIDAY, IN OFFICE ROLE

Pay

Commensurate with experience