Customer Care Specialist I

Duties and Responsibilities

• Become intimately familiar with the business rules for each customer and deliver timely and accurate service.
• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes.
• Maintain accurate records of customer interactions, services provided, and issues resolved.
• Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions.
• Process internal requests from operational or support teams as required.
• Assist with the implementation of change requests and other services as required.
• Strive for continuous improvement in service delivery.
• Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets.

Qualifications

• High School Diploma or Equivalent.
• Certified in Microsoft Office (Word, Outlook, SharePoint, and Excel).
• Data Entry 40 wpm.
• Strong communication, both verbal and written.
• 1+ years of data entry experience preferred.
• Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.
• Make sound decisions and accept/act upon constructive feedback.
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments.
• Must operate effectively and reliably in the office and/or at home.

Verra Mobility Values

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

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Job Location

Mesa, Arizona/United States