Customer Care Specialist | Home Plus
About the role
The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.
Responsibilities
- Provides courteous, compassionate and respectful treatment of internal and external customers
- Greets all callers in a pleasant manner, effectively handling their needs
- Complete and process documentation in an accurate and timely manner
- Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time
- Assist in the smooth flow of information and maintain ongoing communication between customers and business
- All other duties as assigned
Requirements
Education: High School Diploma/GED Equivalent in General Studies
Preferred Experience: 1+ years of Home Medical Equipment Experience or 1+ years of Home Care/Hospice Experience; 3+ years of Customer Service Experience; 1+ years Hospital Experience; 1+ years Clinical Experience
Physical Requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Benefits
- Supportive work culture
- Medical, Vision and Dental Coverage
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling
Pay
Starting Pay Rate Range $16.74 - $20.92 (Determined by the knowledge, skills, and experience of the applicant.)
Schedule
Scheduled Weekly Hours: 40. Shift requires the ability to work assigned schedules and hours as determined by the department.