Customer Care Specialist

Essential Cabinetry Group is a leader in cabinet manufacturing throughout the U.S., delivering high-quality, customizable cabinetry solutions that blend innovative design with exceptional craftsmanship. Guided by our core C.A.R.E. values—Customer Focus, Accountability, Respect, and Excellence—we are committed to exceeding customer expectations and enhancing the heart of every home we serve.

About the role

The Customer Care Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This full-time, 1st Shift position is based in Simpsonville, SC, and offers an exciting opportunity to join our team and contribute to a culture built on quality, integrity, and teamwork.

Responsibilities

• Accurately and efficiently enter Dealer Partner orders into our order processing system, checking those entries for accuracy.
• Alert the Account Manager and/or Account Coordinator if information for entry is not complete or clear.
• Support the CARE values of the organization and commit to producing a quality product for our customers.
• Maintain database by entering new and updated customer and account information.
• Coordinate with Partner Dealer Response Specialists to compile and prioritize customer orders for entry.
• Process customer and account source documents by reviewing data for deficiencies and resolve deficiencies by using standard procedures or returning incomplete documents to the Partner Dealer Response Specialist for resolution.
• Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Review customer accounts for duplication and update them accordingly.
• Secure information by completing database backups.
• Maintain customer confidence and protect operations by keeping information confidential.
• Draft CAD drawings for customer sign-off.
• Process customer drawings through the order entry CAD tool.
• Perform 2nd checking of engineered/pre-engineered drawings.
• Communicate with customers regarding submitted/pending CAD drawings.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Requirements

• High school diploma.
• CAD/Drafting experience (casework/cabinet experience preferred but not required).
• Valid state-issued motor vehicle license.
• Detail-oriented and organized.
• Ability to effectively prioritize entry based on customer need.
• Experience in general computer applications.
• Excellent verbal and written communication skills.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Comprehensive benefits package designed to support employees' health, well-being, and professional growth.

Essential Cabinetry Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status, or any other status protected by law.