Customer Care Specialist

Location: Alexandria, VA – On-Site

Schedule

Monday–Friday, 7:30 AM–5:00 PM

Pay

$25.00–$30.00 per hour

About the role

The Customer Care Specialist I is an entry-level administrative and customer support role that provides assistance across multiple branch operations. This position will support customer communications, incoming calls, estimating, dispatch-related activities, and billing review while providing exceptional service to both customers and field technicians. This is a versatile position designed to provide exposure to multiple areas of the business and opportunities for growth, including potential advancement into a Dispatch role. The ideal candidate is organized, detail-oriented, comfortable using computers, and able to communicate professionally in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and direct inquiries to the appropriate team members.
• Communicate with customers regarding service requests, scheduling, and general inquiries.
• Support estimating activities and follow up on customer communications.
• Assist with dispatch-related responsibilities and communicate pending service needs to the appropriate team members.
• Accurately document customer information, service requests, and call details.
• Manage customer emails and other communications.
• Review completed work for billing accuracy and completeness.
• Provide administrative support across multiple branch functions.
• Handle multiple priorities while maintaining accuracy and professionalism.
• Learn and utilize company systems, Microsoft Office, and other software as needed.
• Work closely with customers, technicians, dispatchers, and branch management.
• Maintain a positive, proactive, and team-oriented approach.
• Support company policies, procedures, and customer service standards.

Requirements

• High school diploma or equivalent.
• 1–2 years of customer service, call center, administrative, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong computer skills and proficiency with Microsoft Office, including Outlook and Excel.
• Strong data entry and attention to detail.
• Ability to prioritize, multitask, and stay organized in a fast-paced environment.
• Ability to learn new systems and processes quickly.
• Experience in HVAC, plumbing, field service, dispatch, or a related industry is a plus but not required.

Benefits

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays
• 401(k) retirement savings plan