Customer Care Specialist
Essential Duties
- Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
- Maintains open communication with patients/clients and referral sources
- Responds to patient/client questions and problems
- Serves walk in customers as needed
- Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
- Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
- Verifies medical necessity with physician
- Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
- Verifies payer (with matrix), obtains authorization, expiration date
- Verifies patient demographics and prior equipment usage with patient
- Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
- Enters data and each order (new or otherwise) in system accurately and in a timely manner
- Processes closet and on call orders as received
- Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
- Process orders to shipping or dispatching for Technician or RT deliveries
- Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
- Attends all departmental meetings, company meetings, and in-services
- Reports to work daily and is ready to work at the scheduled start time
- Works Saturday assignment as needed or scheduled
- Performs any other duties that may be requested by supervisor or management
Requirements
- Experience with Medical Supply Company
- Knowledge of diagnosis and Medical terminology
- Excellent Customer Service skills
- Detail oriented
- Previous Management/Supervisor or Lead experience
- Proficiency in Microsoft Word, Outlook, and PowerPoint
- Bilingual Spanish Preferred
Qualifications
- Education and or Work Experience Requirements:
- Experience with Medical Supply Company
- Knowledge of diagnosis and Medical terminology
- Excellent Customer Service skills
- Detail oriented
- Previous Management/Supervisor or Lead experience
- Proficiency in Microsoft Word, Outlook, and PowerPoint
- Bilingual Spanish Preferred
Skills
- Understanding and adherence to all of SuperCare Health company policies
- To remain knowledgeable to date on all products, guidelines and insurance coverage trends
- Maintain a professional safe and clean work environment
- Perform all other duties as assigned and required
- Must meet minimum of monthly goals
- Schedule- varying start times
- Fundamental Computer Skills
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Pay
- CCS 1: $14.45-$22.21
- CCS 2: $15.30-24.10
Schedule
- Varying start times
Location
3702 E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser
About SuperCare Health
SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes. Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Contact Us
- Company Website: https://supercarehealth.com/
- Company Business Hours: 8:30 AM – 5:30 PM PST
- LinkedIn: https://www.linkedin.com/company/273667/admin/
- Twitter: https://twitter.com/SuperCareHealth