Customer Care Specialist

Key Responsibilities

• Manage the department inbox by prioritizing and responding to internal and customer inquiries related to orders, engraving, stone setting, and other service requests.
• Process Old Job New Job (OJNJ) requests and coordinate with Fulfillment, Production, and other internal teams to ensure timely resolution.
• Review customer stone submissions for accuracy, measurements, mounting tolerances, and order requirements; coordinate evaluations and approvals as needed.
• Investigate discrepancies, damage claims, and order corrections, partnering cross-functionally to resolve issues and support on-time delivery.
• Escalate urgent matters and work directly with manufacturing teams to address production-related concerns.
• Process returns, repairs, and incoming mail, including research, routing, disposition decisions, order creation, tracking, and customer communication.
• Participate in quality reviews to determine outcomes for returned, repaired, or corrected items and ensure appropriate follow-through.

Preferred Qualifications

• Advanced Oracle experience supporting manufacturing or production workflows
• Familiarity with Stuller.com, Web Administration tools, and/or DAS

Benefits

Stuller is committed to your comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana.