Customer Care Specialist

About Quilt Software

We are Quilt Software, dedicated to helping small businesses like quirky cheese shops and family-run jewelry stores thrive. Last year, we supported 14,000+ shops generating over $2 billion in sales with our tailored software solutions.

Customer Care Specialist

We are pleased to offer the position of Customer Care Specialist at Quilt Software. This role is crucial for our customer experience, handling all customer support inquiries.

• Handle inbound customer inquiries via phone, addressing billing questions, add-on requests, and general account questions with accuracy and care.
• Maintain accountability for the administrative health of customer accounts, including coordinating on past-due balances and processing account actions as required.
• Serve as an informed guide for customers, directing them to the appropriate internal resources and ensuring their experience is seamless from first contact.

Requirements

• Calm under pressure with the ability to handle sensitive account situations professionally and with empathy.
• A clear, confident communicator who can navigate both service-oriented and administrative conversations effectively.
• Organized and detail-oriented, with comfort managing account-level information and administrative responsibilities.
• Takes genuine ownership of customer outcomes and follows through with accuracy and care.
• Able to balance competing priorities across support and administrative duties with equal competence.

Benefits

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.