Customer Care Specialist

Apply now: Customer Care Specialist, location is onsite in Decatur, GA. The start date is ASAP (by 10/22) for this 3-month contract position.Job Title: Customer Care Specialist Location-Type: Onsite in Decatur, GA, with potential for remote work Start Date Is: ASAP — by 10/22 Duration: 3-month contract Compensation Range: $16-$21/hr Benefits: Eligible for Health, Dental, Vision, 401KMust be authorized to work in the U.S. This position is not eligible for sponsorship.Job Description:Handle customer inquiries and provide professional, empathetic support.Follow established scripts, call flows, decision trees, and escalation procedures.Document customer interactions and maintain accurate records in CRM or case management systems.Resolve customer concerns efficiently and escalate issues according to established protocols.Maintain attention to detail and adhere to company policies and procedures.Requirements:High school diploma or equivalent.0-2+ years of customer service, call center, customer support, or case management experience.Strong verbal and written communication skills and active listening.Basic computer proficiency, including email, Microsoft Office, and CRM or case management systems.Ability to follow scripts and procedures, remain calm under pressure, and communicate with empathy.Ability to work onsite in Decatur, GA, Monday-Friday, 9:00 AM-5:00 PM.