Customer Care Specialist

About the role

We’re seeking a professional, customer-focused Customer Care Specialist to deliver a high-quality experience in a fast-paced support environment. You’ll assist customers across multiple channels, resolve issues efficiently, process orders accurately, and represent the brand with excellent phone etiquette and attention to detail. Opportunity is everything. At Integrity, we connect great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed.

Responsibilities

• Support customers via phone, email, and chat (as needed)
• Resolve customer questions and concerns with professionalism and empathy
• Process orders, updates, and changes accurately according to procedures
• Provide order status, product/service information, and general support
• Document interactions clearly and maintain accurate records
• Identify solutions, follow through to resolution, and escalate when appropriate
• Look for opportunities to recommend products or services when it fits the customer’s needs
• Partner with internal teams to ensure a seamless customer experience

Qualifications

• 1–2 years of customer service/call center/retail support experience (preferred)
• Strong verbal and written communication skills; excellent phone etiquette
• Comfortable navigating multiple systems and basic Microsoft Office (Outlook/Excel)
• Strong problem-solving, organization, and multitasking skills
• Weekend availability required; bilingual is a plus

Pay

Pay Rate: $22.00+/hour (based on experience)

Schedule

Schedule: Full-time, 40 hrs/week. Multiple shifts available. Alternating weekend coverage required. Holiday hours may apply.

• 8:15am–4:45pm
• 9:30am–6:00pm
• 10:00am–6:30pm
• 11:15am–7:45pm
• Holiday hours may include: 12:45pm–9:15pm