Customer Care Specialist

Areas Of Responsibilities

• Receives telephone calls promptly, professionally, and courteously.
• Affords callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.
• Takes ownership of customer inquiries and addresses them promptly.
• Serves as the first point of contact for new prospects, matching them with the right team members.
• Processes incoming phone payments.
• Processes FastCash requests.
• Completes noncash forms as needed for internal adjustments and transfers to Finance.

Requirements

• Excellent communication and interpersonal relations skills.
• Moderate to thorough knowledge of computer software applications.

The ideal candidate should have customer service experience or training/experience in the banking or finance industry, with generally 2-5+ years of customer service or call center experience. Experience working in a fast-paced environment is a plus.