Customer Care Specialist

About the role

Join our customer-focused team as a Customer Care Specialist, where your communication skills and service mindset will help support agriculture and rural communities. Horizon Farm Credit is seeking a Customer Care Specialist to join our team. Qualified candidates may work in any available Horizon Farm Credit branch. Our ideal candidate is a proactive, detail-oriented professional with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment.

Responsibilities

• Receives telephone calls promptly, professionally, and courteously.
• Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service.
• Takes ownership of customer inquiries and addresses them promptly.
• Serves as the first point of contact for new prospects matching them with the right team members.
• Process incoming phone payments.
• Process FastCash requests.
• Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Completes administrative duties to support the day-to-day operations of the association.
• Provides payoff quotes to customers as needed.
• Supports online inquiries and provide customer support for Digital Banking users.
• Performs system maintenance as needed.

Education & Experience

• Customer service experience preferred or training/experience in the banking or finance industry.
• Generally, 2 or more years of customer service or call center experience.
• Experience working in a fast-paced environment is a plus.

Requirements

• Excellent communication and interpersonal relations skills.
• Moderate to thorough knowledge of computer software applications and proven self‑starter.

Schedule

Hours of operation: Monday to Friday, 8 a.m. to 4:30 p.m. Eligible to work up to two days at home per month.