Customer Care Specialist

Key Responsibilities

• Deliver a concierge-level guest experience, providing personalized assistance with reservations, travel details, and account management.
• Answer phone calls, emails, and online inquiries promptly and with a service-first mindset.
• Manage reservations, build client profiles, and ensure accuracy within our Livery Coach reservation system.
• Offer expert guidance on availability, pricing, and travel logistics while maintaining a polished and professional tone.
• Process deposits, explain company policies, and prepare service contracts.
• Maintain seamless communication with chauffeurs, dispatchers, and clients to uphold our commitment to flawless execution.

Ideal Candidate Profile

• Exceptional verbal and written communication skills, with a polished, engaging, and professional demeanor.
• Passionate about delivering luxury service, with a warm, detail-oriented, and proactive approach.
• Highly organized with the ability to multi-task in a fast-paced, high-touch environment.
• Tech-savvy with strong typing skills; proficiency in Microsoft Office Suite and familiarity with Google Maps and online search tools.
• Calm and composed under pressure, able to anticipate guest needs and exceed expectations.

Why Join Us?

• Be part of a prestigious, service-driven team that values excellence.
• Work in an elegant, professional environment where attention to detail is paramount.
• Enjoy opportunities for growth and career advancement within a respected company.

All employees must pass a background check and drug screening.