Customer Care Specialist

Full-time, non-exempt hybrid role based in North Carolina within our 41-county service footprint.

About the role

We're seeking a Customer Care Specialist to provide high-level customer service to members, volunteers, and staff. You’ll support newly established Girl Scout Troops by producing materials, maintaining databases, and assisting with events and training.

Responsibilities

• Deliver high-quality, customer-centric support via phone, email, and in-person inquiries in a multi-channel contact center.
• Research and resolve customer questions, maintain accurate contact logs, and serve as the primary front-desk receptionist.
• Provide administrative support to staff and volunteers, including producing recruitment, event, and training materials (flyers, booklets, certificates) that align with Girl Scout style guidelines.
• Manage mailroom/copier operations, track and order supplies, and handle confidential communications.
• Assist with requested website updates and maintain an accurate, up-to-date online council calendar for events and training notices.
• Standardize, update, and archive numbered forms, as well as build, manage, and process online and paper surveys.
• Maintain accurate database records for camp, membership, troop, and training registrations; process payments, financial assistance, "cookie dough," campership paperwork, and property reservations.
• Oversee event and training product set-ups, process Highest Awards (Gold, Silver, and Bronze), and coordinate with teams to prepare confirmation packets for events and adult training.
• Manage volunteer training records and assist with volunteer certification processes (including CPR and Archery supplies and cards).
• Perform other duties as assigned.

Requirements

• Minimum High School diploma or equivalent.
• Three to five years of previous office experience.
• Knowledge of Microsoft Office Suite with strong Excel skills.
• Experience in Adobe.
• Strong data entry skills.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Ability to plan, organize, and prioritize workload while managing multiple deadlines.
• Outstanding customer service and ability to work as a team player.
• Demonstrated ability to maintain confidentiality.
• Commitment to GSNCCP and GSUSA Diversity, Equity, Inclusion, Belonging, and Racial Justice (DEIB/RJ) initiatives.
• Must be willing to obtain a GSUSA membership upon hire and renew annually.

Pay

$18.00 per hour.