Customer Care Specialist

About the role

We're looking for a Customer Care Specialist who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued. You’ll thrive here if you’re a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty.

Responsibilities

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management, or a related role.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.
• Adaptability and positivity when things get busy.
• Proficiency in CRM and ERP systems.

Benefits

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members