Customer Care Specialist

Dinamic AS Group is hiring a Customer Care Specialist to support luxury travel planning, private experiences, itinerary coordination, traveler communication, and premium customer service. This remote role is designed for someone who can maintain accuracy while efficiently moving work forward.

Responsibilities

• Respond to customer or client requests related to luxury travel planning, private experiences, itinerary coordination, traveler communication, and premium customer service.
• Review account, service, or request details and document each interaction with complete notes and next steps.
• Resolve routine questions within documented procedures and escalate complex or sensitive cases.
• Follow up on open requests, promised actions, or missing information.
• Use approved resources while adapting communication to the customer’s specific question.
• Meet service-quality, response-time, and documentation expectations.

Requirements

• Strong written and verbal communication with a professional, solution-focused approach.
• Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows.
• Ability to learn service information quickly and explain it clearly.
• Strong documentation and follow-up habits.
• Prior customer-facing experience is helpful, but transferable communication experience can qualify for junior roles.
• A pre-employment background check is required.

Pay

$50,000 - $59,000 per year

Employment type: Full Time
Work arrangement: Remote — United States
Experience level: Associate