Customer Care Specialist

CodeVertex Operations is seeking a Customer Care Specialist for a remote position within the United States.

Responsibilities

• Respond to customer questions with accuracy and professionalism.
• Document interactions and maintain complete case records.
• Research issues and coordinate appropriate resolution.
• Identify recurring themes and escalate material concerns.
• Meet service, quality, and response-time expectations.

Requirements

• Customer support or service experience.
• Clear written and verbal communication.
• Patience, judgment, and problem-solving ability.
• Accurate documentation and data handling.
• Ability to work independently while following procedures.

Skills

The strongest candidates will demonstrate practical ability in:

• Customer Care
• Customer Service
• Case Handling
• Communication
• CRM

Employment Details

• Work arrangement: Remote within the United States.
• Employment type: Full Time.
• Experience level: Associate.

Pay

Base compensation: $36,000–$48,000 per year, depending on experience and demonstrated role alignment.

This 100% remote posting is open to candidates located in Florida, United States.