Customer Care Specialist

CodeVertex Careers is seeking a remote Customer Care Specialist based in the United States to deliver accurate, professional support and maintain detailed case records.

Responsibilities

• Respond to customer questions with accuracy and professionalism.
• Document interactions and maintain complete case records.
• Research issues and coordinate appropriate resolution.
• Identify recurring themes and escalate material concerns.
• Meet service, quality, and response-time expectations.

Requirements

• Customer support or service experience.
• Clear written and verbal communication.
• Patience, judgment, and problem-solving ability.
• Accurate documentation and data handling.
• Ability to work independently while following procedures.
• Reliable internet access and a suitable private workspace.
• Responsible handling of confidential information.

Skills

The strongest candidates will demonstrate practical ability in:

• Customer Care
• Customer Service
• Case Handling
• Communication
• CRM

Pay

Base compensation: $36,000–$48,000 per year, depending on experience and demonstrated role alignment.

This full-time, remote position is open to candidates located in Illinois, United States.