Customer Care Specialist

Responsibilities

• Act as a liaison between the technicians and partners/store teams for assigned geographical regions.
• Daily registration of repairs, estimate preparation and invoicing using SAP, Excel and extranet, within established lead-times.
• Assess daily priorities with administration supervisor.
• Run daily operational reports to monitor repair activity. Escalate and communicate on delays.
• Support technicians and store teams to optimize the repair process.
• Supervise and document aesthetic checks at reception and before shipping repaired items. Update warranty status.
• Fulfill invoicing according to account terms for both repaired items and spare part orders.
• Receive in, document and ship repairs upon completion.
• Complete ad-hoc tasks as assigned by supervisor.

Qualifications

• Must be organized and detail-oriented, with an ability to handle multiple tasks simultaneously.
• Experience with Excel and SAP is a plus but not required.
• Bilingual skills Italian and Spanish are a plus but not required.
• Solutions-driven, team attitude.
• Excellent communication and interpersonal skills including written, verbal, and listening skills.
• Proven ability and desire to provide exceptional customer service.
• Absolutely superb phone etiquette skills.
• Excellent research and problem resolution skills.