Customer Care Specialist

About the role

Biospringer is a division of Lesaffre, a global leader in fermentation technology with a presence in 96 countries and over 11,000 passionate employees dedicated to innovation and sustainability.

Responsibilities

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs
• Drive customer satisfaction by managing the complete order lifecycle - from initial entry through final invoicing
• Ensure order accuracy by verifying product availability and strategically assigning lots
• Facilitate smooth transactions by generating invoices, monitoring payment timelines, and processing returns
• Maintain organized records through professional documentation management
• Empower sales success by providing: Timely product samples and technical documentation, Competitive pricing proposals and commercial support, Quality department coordination for customer inquiries
• Extract valuable business insights through ad-hoc data analysis
• Ensure commercial policy compliance across all customer interactions
• Implement and communicate pricing updates with precision
• Support the Sales team with accurate pricing documentation
• Deliver exceptional service during critical situations including: Emergency shipments, Product recalls, Operational disruptions

Requirements

• Bachelor’s degree in international trade, logistics, business administration or a related field, or equivalent experience
• 3 or more years of experience in a similar position is required
• Experience working within SAP is required
• Food industry experience is preferred
• Fluency in Spanish is a plus

Qualifications

• Proactive and agile approach to handling daily tasks and urgent requests
• Collaborative mindset to strengthen partnerships with sales, logistics, and customers
• Organized and detail-oriented with excellent record-keeping skills
• Strong communication and problem-solving abilities
• Ability to work independently and as part of a team

Skills

• Customer service and relationship management
• Order processing and fulfillment
• Inventory management and stock control
• Financial and accounting principles
• Data analysis and reporting
• SAP system proficiency
• Product knowledge and technical documentation
• Problem-solving and decision-making skills

Benefits

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
• 11 paid holidays

Pay

• Commensurate with experience

Schedule

• TBD

Lesaffre is an Equal Opportunity Employer