Customer Care Specialist

Responsibilities

• Communicate complex information on inbound customer calls using multiple tools and internal systems while delivering a high level of customer service.
• Resolve billing questions and concerns.
• Responsible to completely understand Astound’s products, services and pricing and be able to effectively communicate products, packages and pricing to customers.
• Walk customers through troubleshooting steps to resolve equipment and service issues.
• Retain customers through education, negotiation and utilization of our tools.
• Ability to develop a customer relationship and to suggest additional products and services.
• Responsible to up-sell current customers.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• 1 or more years in a customer‑facing, customer experience role.
• Sales and/or technical experience preferred.
• Call center experience preferred.
• Excellent communication skills with the ability to speak and write clearly.
• Must possess the ability to utilize and be proficient in desktop tools, billing software, online tools and information resources to the fullest extent (including keyboarding).
• Ability to perform basic