Customer Care & Sales Advisor I

Key Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including:
• Addressing requests to disconnect or remove services
• Providing billing and pricing information
• Resolving standard issues remotely or educating customers on resolution steps
• Scheduling service appointments when remote resolution isn’t possible
• Arranging product returns or exchanges
• Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• Build rapport and identify customer issues
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders.
• Maintain consistent communication following company-approved scripts.
• Assist with special projects as assigned.

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately.
• Protect What Matters: Life insurance for you and your loved ones.
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days.
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%).
• Extra Peace of Mind: Group legal plan and identity theft protection.

Additional Perks

• Learn & Earn: Tuition reimbursement up to $5,250 in your first year.
• Give Back: Participate in community support programs across the U.S.
• Celebrate Wins: Recognition and awards programs highlight your achievements.
• Grow Your Career: Clear advancement opportunities.
• Team Vibes: Collaborative work environment where ideas and teamwork thrive.