Customer Care Representative (Seasonal / Work From Home)

Remote full-time seasonal position supporting outdoor-industry brands such as The North Face, Vans, and Timberland.

Responsibilities

• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
• Process product orders and provide prompt and efficient response and resolution to all customers’ requests utilizing multiple different screens, systems, and websites.
• Assist customers, sales reps, and management with inquiries or issues concerning orders.
• Analyze, review, and process customer's request for return authorization and credits.
• Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments.
• Provide technical and/or product information as required to respond to customer inquiries.
• Certain representatives will have additional responsibilities to service customers over social media platforms, warranty claims, and other special projects.

Requirements

• Must reside in Wisconsin or North Carolina.
• Must be at least 18 years of age.
• Must be able to work 40 hours per week between the hours of 7:00am - 6:30pm CT / 8:00am - 7:30pm ET.
• Strong computer skills and ability to multi-task in a fast-paced environment.
• Reliable internet and a quiet place to work without distractions.

Pay

$16.50 per hour (hiring range: $16.00 - $20.00 USD per hour).

Benefits

• Discounts on VF brands.
• General overview of benefits available at www.MyVFbenefits.com (detailed information provided during the hiring process).