Customer Care Representative Part-Time (Bank) / Req 1194

About the role

Partners Bank is a community bank with operations in Maine and New Hampshire, known for its high standards of customer service. The bank offers competitive compensation and benefits, along with flexible work schedules.

Responsibilities

• Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner.
• Resolve the needs of the customer on the first contact whenever possible.
• Effectively communicate with customers via phone, email, chat, and mail.
• Maintain in-depth knowledge of all products and services.
• Provide support to customers and frontline employees for all digital banking solutions.
• Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.
• Investigate and resolve a wide variety of requests and follow through to resolution.
• Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.
• Perform various maintenance, verification, or other duties to support other departments.
• Support new or upgrades to existing digital solutions, software, or hardware.
• Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
• Monitor digital banking transactions for suspicious activity using established reporting and software.
• Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets.
• Manage the card dispute process & card compromise events (Reg E).
• Aid in the implementation of new digital banking products and services, which may involve training others.
• Maintain the online new account process, ensuring compliance with all necessary regulations.
• Provide expertise in general technology and software used by the bank.
• Compile reports or data for Customer Care reporting or other departments as needed.
• Perform all other duties as required.

Requirements

• A minimum of two years’ experience in customer sales/service or another front-line banking or financial services position is preferred.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently as well as with a variety of people in a team environment.
• Adapts easily to change and can effectively handle multiple tasks.
• In-depth knowledge and understanding of various financial products and services.
• Strong organizational, technical, and interpersonal skills.
• Ability to multitask, adapt well to variety and change, and perform well when busy.
• Must be a self-starter and goal driven.

Qualifications

The ideal candidate will have a college degree or equivalent experience, and must be able to pass a background check and drug test.

Skills

• Excellent customer service skills.
• Strong organizational, technical, and interpersonal skills.
• Ability to multitask, adapt well to variety and change, and perform well when busy.
• In-depth knowledge and understanding of various financial products and services.
• Ability to resolve a wide variety of requests and follow through to resolution.
• Ability to provide system access support and a resource for Windows, Horizon Core, and other internal systems.
• Ability to make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.
• Ability to monitor digital banking transactions for suspicious activity using established reporting and software.
• Ability to assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets.
• Ability to manage the card dispute process & card compromise events (Reg E).
• Ability to aid in the implementation of new digital banking products and services, which may involve training others.
• Ability to maintain the online new account process, ensuring compliance with all necessary regulations.
• Ability to provide expertise in general technology and software used by the bank.
• Ability to compile reports or data for Customer Care reporting or other departments as needed.

Benefits

Partners Bank offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Hourly wage range: $18.51 - $26.73 per hour.

Schedule

This is a part-time position with flexible work schedules when appropriate.