Customer Care Representative Marine Corps Wounded Warrior Call Center

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor known for focused customer service, on-time performance, and continuous improvement. KSA has been awarded the Inc. Best Workplaces award annually from 2019 to 2025, recognized for company culture, standout worker benefits, and employee well-being. Additionally, KSA earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and the Department of Labor “Hire Vets” Platinum Medallion Award from 2021 to 2025.

About the role

Customer Care Representatives (CCRs) serve as the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, and conduct interviews with Marines and/or family members to assess support needs. Based on this assessment, the CCR provides information and guidance toward applicable resources, benefits, and entitlements. The CCR acts as a liaison between the Marine and the entity providing resource support to ensure positive contact and proper relay of information. CCRs document concerns and issues in MCWIITS.

CCRs typically work in shifts supporting 24-hour operations, with schedules dictated by call volume and outreach needs. Initial training lasts two weeks in the Wounded Warrior Call Center from 9:00 AM–5:30 PM. After training, employees transition to the assigned shift.

Schedule

• 2nd Shift: 4:00 PM–12:30 AM, Tuesday–Saturday
• Hybrid work available (2 days per week)

Responsibilities

• Answer inbound calls and conduct outreach calls
• Monitor social media channels
• Conduct interviews with Marines and/or family members to assess support needs
• Provide information and guidance on resources, benefits, and entitlements
• Serve as a liaison between Marines and resource providers
• Document interactions and concerns in MCWIITS

Requirements

• Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation
• Familiarity with the organization and functions of the United States Marine Corps
• Proficiency in Microsoft Office 365

Pay

United States: $19.00 – $21.00 per hour (USD). Base pay may vary depending on geography, job-related knowledge, skills, and experience.

Benefits

A full range of medical, financial, and/or other benefits is offered, dependent on the position.