Customer Care Representative II

About The Company Elevance Health is a leading healthcare organization committed to improving the health and well-being of the communities we serve. With a focus on innovation, quality, and customer-centric solutions, we strive to deliver comprehensive health plans and services that meet the diverse needs of our members. Our company values diversity, inclusion, and continuous growth, fostering an environment where employees can thrive professionally and personally. Elevance Health is dedicated to making a positive impact on healthcare by leveraging cutting-edge technology and compassionate care. About The Role The Customer Care Representative II plays a vital role in ensuring exceptional service delivery to our members and internal stakeholders. This position involves handling inbound and outbound customer interactions, providing accurate information, resolving inquiries, and fostering positive relationships. The role requires on-site training and post-training nesting, emphasizing the importance of face-to-face collaboration and immediate support within the team. The representative will operate within a dynamic environment, utilizing various computer systems to document and analyze customer interactions effectively. This position offers an excellent opportunity for individuals passionate about customer service and looking to grow within a reputable healthcare organization. Qualifications High school diploma or equivalentMinimum of 1 year of experience in an automated customer service environment or equivalent combination of education and experienceProficiency in basic computer operations and customer service functionsAbility to work full-time from the designated locationWillingness to attend mandatory on-site training and nesting periodsStrong communication skills, both oral and writtenAbility to multi-task and navigate multiple computer applications efficientlyDemonstrated work ethic, accountability, and reliability Responsibilities Analyze customer inquiries and provide accurate information or solutions promptlyDocument all interactions, activities, and changes in the database for tracking and analysisDevelop and maintain positive relationships with customers and internal teamsResearch and analyze data to resolve operational challenges and customer issuesRespond to external and internal customer requests via phone, email, or walk-in inquiriesMake follow-up calls to ensure customer questions and concerns are addressed effectivelyParticipate in outbound calling campaigns within the ZipDrug businessAdhere to company policies and procedures, with flexibility to deviate when necessary using computerized systemsPrioritize customer needs and deliver solutions that meet or exceed expectationsCollaborate with team members and other departments to ensure seamless customer service Benefits Opportunities for career growth and advancement within the organizationTuition reimbursement for further education, including Associate's or Bachelor's degreesAffordable health, dental, and vision insurance plansBasic life insurance coverage401(k) retirement plan with company matching contributionsPaid time off and holiday payAnnual performance-based incentive bonuses and salary increases Equal Opportunity Elevance Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in fostering a workplace where every individual is valued and respected.